Age Verification Policy

To comply with UK law and promote responsible retailing, The Vape Outlet takes the age verification of all customers seriously. By law, it is illegal to sell vape products, e-liquids, or nicotine-containing items to individuals under 18 years old.

Why We Verify Your Age

Under the Nicotine Inhaling Products (Age of Sale and Proxy Purchasing) Regulations 2015, we are legally required to verify that all customers are at least 18 years old before completing a purchase. This ensures that restricted products are not sold to minors and helps promote safe, responsible use of vape products.

How Age Verification Works

We use One Account Mobile Limited (1account), a trusted UK-based age verification provider, to confirm your eligibility to purchase restricted items. During checkout, you may be asked to confirm your:

• Full name
• Date of birth
• Billing address

In some cases, 1account may need to match your details against official databases or request photographic ID. This process takes only a few seconds in most cases and does not affect your credit score.

What Happens If You Fail Verification

If your age cannot be verified automatically, 1account may prompt you to upload a valid government-issued ID. If you choose not to or cannot verify your age, your order will be cancelled and fully refunded.

Repeat Customers

Once you have been successfully verified by 1account, your information will be securely stored by them (not by The Vape Outlet) for future reference, so you won’t need to go through the process again when shopping with us or other partnered retailers.

Data Protection & Your Privacy

1account handles your information in strict compliance with GDPR and UK privacy laws. The Vape Outlet does not store your sensitive ID or age verification data.

For more details on how 1account protects and processes your data, visit their privacy policy here: 1account.net.

Contact Us

If you have questions about the age verification process or experience issues at checkout, please contact us at info@thevapeoutlet.co.uk and we’ll be happy to help.